Terms and conditions of use

Your Order

All orders are dealt with in strict rotation.  It is your responsibility to read these Conditions carefully and raise any problems before an order is placed and to provide an accurate delivery address and contact details with your order in case we need to contact you. If unfortunately we are awaiting new stock and we cannot complete your order you will be informed as soon as possible so that corrections can be made. The Goods may differ slightly from the images shown on our website, including (but not exclusively) colour or wording.  The price of the Goods will be the price quoted.  If you have any further questions please contact us via email here.

Payments

Payment can be made by Bank Transfer or by posting us a cheque.

Bank transfer is our preferred method of payment. Your order confirmation will include our bank account details in order for you to make the transfer. If you do not receive an email from us, please check your junk mail or contact us here.

If you opt to pay by cheque, your order confirmation will include the necessary details. Please write your order number on the back.

If you would like to collect your order at an event, we would still request that you pay in advance.

West Midlands Mega 2022 is not VAT registered.

Shipping and Returns

If you need us to post to somewhere outside the mainland UK, please contact us before ordering. If you wish to collect from us at an event, please bring a copy of your order confirmation email.

Faulty items may be returned for replacement up to 7 days after receipt.

If you have received a faulty or damaged item, please contact us with your order details within five working days from the date you received the package.